Terms and Conditions for Man With Van Streatham Services

These Terms and Conditions set out the basis on which Man With Van Streatham provides vehicle, driver and labour services for domestic and commercial removals, deliveries, collections and related transport work. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear, fair and practical framework for both parties, covering the booking process, payments, cancellations, liability, waste handling and the law that applies in the event of a dispute.

Man with van Streatham services are provided on a pre-agreed basis and may include loading, unloading, lifting, carrying, securing items in the vehicle, and transport to the destination specified at the time of booking. Unless expressly agreed in writing, services do not include packing, disassembly, reassembly, specialist handling, storage, disposal of waste, or any work requiring specialist equipment. Customers should ensure that the job description is accurate and complete so the quotation reflects the actual work required.

These terms apply to all bookings made by individuals, businesses, landlords, agents and other organisations using the service. Where there is any inconsistency between a written quotation and these Terms and Conditions, the written quotation shall prevail only to the extent of that inconsistency. All other provisions remain in force. The customer is responsible for reading these terms carefully before confirming a booking.

1. Booking Process

A booking is not confirmed until the customer has accepted the quotation and the service provider has issued confirmation, verbally, electronically or in writing. Quotations are based on the information supplied by the customer, including item sizes, access conditions, collection and delivery addresses, stairs, parking restrictions, time windows, and any special handling requirements. If the facts differ on the day of service, the quote may be revised to reflect the additional time, labour or vehicle size needed.

Customers must provide accurate, complete and up-to-date information when requesting a quote. This includes the number of items, approximate weight, dimensions, fragility, and whether there are heavy, awkward or dangerous goods. Man and van Streatham bookings may be declined, rescheduled, or subject to a new estimate if the customer’s description proves materially inaccurate. The service provider is entitled to refuse to move items that are unsafe, illegal, improperly packaged, or unsuitable for transport.

The customer is responsible for ensuring safe access to both premises and that all permissions needed for parking, loading or property access have been obtained in advance. If a permit, key, concierge arrangement or other access measure is required, the customer must make the necessary arrangements unless the quotation expressly states otherwise. Delays arising from incomplete access arrangements may be charged as waiting time or additional labour time.

2. Service Conditions and Customer Obligations

The customer must be present or represented at collection and delivery unless agreed otherwise. They must verify that all items to be transported are correctly identified before loading begins. Once goods are loaded, the customer should inspect the load where reasonably practicable. The service provider accepts no responsibility for items omitted from the job list or for errors caused by the customer’s inaccurate instructions.

The customer must ensure that all goods are fit for transport. Fragile, high-value or sentimental items should be adequately protected and, where necessary, clearly labelled. The customer remains responsible for adequate packaging unless packaging has been specifically included in the quotation. Man with a van Streatham shall not be liable for damage caused by inadequate packing, poor preparation, pre-existing defects, wear and tear, or unsuitable access conditions that were not disclosed in advance.

Where the service includes lifting or carrying, the customer must inform the provider of any known hazards, including narrow stairways, slippery surfaces, loose flooring, weight restrictions, or any items that require more than one person to lift. The provider may request additional labour, delay the move, or refuse certain items if doing so is necessary to protect health and safety.

3. Payments, Charges and Invoicing

All prices are based on the quotation provided and may be charged on an hourly, fixed-price or minimum-call basis, depending on the nature of the job. Unless otherwise stated, quoted prices may exclude parking fees, congestion charges, tolls, ferry costs, waiting time, unsuccessful collection fees, specialist equipment hire and any additional labour required as a result of changed circumstances. Any such extras will normally be added to the final invoice.

Payment terms will be confirmed at the time of booking. The service provider may require a deposit or full advance payment for certain jobs, particularly where there is high demand, long-distance travel, or third-party costs. Man With Van Streatham reserves the right to request payment immediately upon completion unless a business account or other written credit arrangement has been agreed. Payment must be made in cleared funds using the methods stated at booking.

If payment is not made when due, the provider may charge reasonable interest and recovery costs to the extent permitted by law. The customer remains liable for all fees and expenses arising from failed payments, chargebacks without valid reason, bank declines, or disputed amounts relating to services properly rendered. In the event of a pricing disagreement, the customer must pay the undisputed amount promptly while the issue is investigated.

4. Cancellations, Rescheduling and Waiting Time

The customer may cancel or reschedule a booking, but notice should be given as early as possible. Unless a different arrangement has been agreed in writing, cancellations made within a short notice period may incur a charge to cover administration, vehicle allocation, reserved labour time and any non-recoverable costs. If the cancellation occurs after the team has already been dispatched, a greater portion of the fee may be due.

If the customer is not ready at the agreed time, or if access is unavailable, the provider may charge waiting time at the applicable rate. If the delay becomes excessive or the job cannot proceed within a reasonable period, the provider may treat the booking as cancelled by the customer and charge for the wasted attendance. Any rescheduled booking remains subject to availability and may require a revised quotation if the date or circumstances change.

Where the provider must cancel due to vehicle breakdown, severe weather, staff illness, unsafe conditions, or events beyond reasonable control, every effort will be made to rearrange the booking. The provider will not be liable for indirect losses caused by a cancellation or delay beyond its reasonable control, although any prepayments for unperformed work will be refunded or credited where appropriate, subject to any lawful deductions for costs already incurred.

5. Liability, Damage and Insurance

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, the provider’s total liability for loss or damage arising from a booking shall be limited to the amount paid or payable for the specific service in question, unless a higher level of cover has been agreed in writing.

The customer must notify the provider of any damage or shortage as soon as reasonably possible and, in any event, before the team leaves the delivery site where the issue could reasonably be identified at that time. If hidden damage is discovered later, notice must be given promptly with supporting evidence. Claims should include photographs, a description of the item, and details of the circumstances. Failure to give timely notice may affect the ability to investigate and may limit recovery.

The provider is not responsible for pre-existing damage, defects in goods, losses resulting from improper packing by the customer, items not transported by the provider, or consequential losses such as loss of profit, missed appointments, or loss of use, except where such exclusion is prohibited by law. Customers are strongly advised to arrange appropriate insurance for goods of unusual value or sentimental significance. Any insurance arranged by the provider will be subject to the policy terms and any exclusions that apply.

6. Waste Regulations and Prohibited Items

Where the service includes removal of waste, disposal is carried out only in accordance with applicable UK waste management laws, including duty of care obligations. The customer must clearly identify all waste before collection and must not mix waste with goods intended for reuse or relocation unless agreed in advance. The provider may require information about the nature, source and quantity of waste to ensure lawful handling and disposal.

Man and van Streatham does not accept responsibility for the removal of hazardous waste, clinical waste, asbestos, chemicals, oils, gas cylinders, solvents, batteries, paint, pressurised containers, electrical goods requiring special treatment, or any other item requiring licensed specialist disposal, unless specifically agreed and lawfully authorised. The customer warrants that all waste presented for collection is lawful to transport and dispose of. If unlawful or undeclared waste is discovered, the provider may refuse collection and may charge for attendance and any associated costs.

The customer remains the waste producer unless the law states otherwise. Accordingly, the customer must ensure that the correct paperwork, transfer notes, consignment documentation or other records are completed where required. The provider may decline any collection that would create a breach of waste regulations, planning restrictions, environmental law or road transport rules. If items are described as reusable but later prove to be waste, additional charges may apply to cover lawful disposal.

7. Delays, Force Majeure and Operational Limits

The provider will use reasonable efforts to arrive within any agreed time window, but arrival times are estimates and may be affected by traffic, weather, accidents, road closures, parking restrictions, prior job overruns, or other operational factors. Time-sensitive work should be discussed in advance, and the customer accepts that small delays do not constitute a breach of contract. If a strict time requirement is essential, this must be expressly agreed in writing.

The provider shall not be liable for failure or delay in performance caused by events outside reasonable control, including but not limited to fire, flood, epidemic, industrial action, civil disturbance, supply chain failure, and governmental restriction. In such cases the provider may suspend performance, reschedule the booking or terminate the affected service without liability for indirect loss. Any amounts paid for unperformed work will be dealt with fairly, taking account of costs already incurred.

The provider may refuse to carry items that are unlawful, dangerous, excessively heavy, inadequately packaged, or likely to cause injury or damage. The driver may also refuse to enter a property or undertake a task that presents an unreasonable safety risk. These refusals shall not amount to a breach where they are made on reasonable grounds. The customer is responsible for ensuring the job can be completed lawfully and safely.

8. Complaints, Amendments and Contract Terms

If the customer believes that a service has not been performed in accordance with the booking, they should raise the issue promptly so that it can be reviewed. Reasonable efforts will be made to investigate and, where appropriate, to correct the problem or agree a fair resolution. Delayed complaints may be harder to assess because evidence, such as item condition, access arrangements and delivery circumstances, becomes less reliable over time.

These Terms and Conditions may be updated from time to time to reflect changes in business practice, industry standards or legal obligations. The version in force at the time of booking will normally apply to that booking unless a mandatory legal change requires otherwise. Any variation must be agreed in writing by an authorised representative of the provider. Oral promises that conflict with these terms will not be binding unless confirmed in writing.

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force. A failure by either party to enforce a right on one occasion does not waive that right on any other occasion. Man With Van Streatham expects all customers to act reasonably, cooperate in good faith and provide the information necessary for a safe and efficient service.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. This applies whether the booking is made by a private individual, a company, or another organisation.

By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms. The agreement reflects the practical nature of man with van Streatham work, where clarity, punctuality, accurate descriptions and lawful handling of goods are essential. Customers are encouraged to keep a copy of the quotation and these terms for their records.