Privacy Policy

Man with Van Streatham Customer Privacy Policy

This Privacy Policy explains how Man with Van Streatham collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Streatham customers and service users located in the Streatham area and surrounding neighbourhoods, whether you contact us online, by phone, or in person.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different types of personal data in the course of providing our man with a van and related services. The information we may collect includes:

Identification and contact details such as your name, address, service address, billing address, and preferred contact details. Service details such as collection and delivery addresses, access instructions, property type, parking information, and details of items to be moved. Booking and communication records such as dates and times of bookings, quotes provided, job reference numbers, and records of communications between you and us. Payment and transaction information such as the amount charged, payment method type and payment confirmations. We do not store full card details; these may be processed securely by third-party payment processors. Website and usage data where relevant, such as basic technical data from your device or browser, and information about how you interact with our website, for example to support security, performance, or analytics. Feedback and complaint information such as reviews, survey responses and information you provide when raising a query or complaint.

We collect this information directly from you when you request a quote, make a booking, use our services, contact us with a query, or provide feedback. In some cases, we may receive information from third parties, for example where an existing customer books a service on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract: We process your personal data to provide you with our services, including arranging and completing your move, providing quotes, and managing your bookings. Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as record-keeping, tax, accounting, or responding to lawful requests from public authorities. Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. This can include managing our business operations, improving our services, ensuring network and information security, and handling queries and complaints. Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing communications. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide services and fulfil bookings, including handling enquiries, providing quotes, confirming bookings, planning routes, and completing collections and deliveries. To manage customer relationships, including handling communications, responding to questions or complaints and providing customer support. To take and process payments, issue invoices, and maintain financial records. To improve and develop our services, including analysing feedback, reviewing operational performance, and enhancing our booking and service processes. For security and fraud prevention, including verifying identity where appropriate, preventing misuse of our services, and protecting our business interests. For legal and regulatory compliance, including maintaining records as required by law and responding to requests from regulators or law enforcement where we are legally obliged to do so. For marketing and promotions, where permitted by law and, where required, with your consent. You can object to or opt out of marketing communications at any time.

Data Retention

We keep your personal data for no longer than is necessary for the purposes for which it was collected. Retention periods may vary depending on the category of data and our legal obligations.

In general, we retain customer and booking records for a period necessary to manage your relationship with us, handle any queries or disputes, and meet tax and accounting requirements. After the relevant retention period expires, we will securely delete or anonymise your data so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your information in accordance with our instructions and are required to protect your data under contractual obligations and applicable data protection laws.

Examples of processors and third parties we may use include: Payment service providers who process payments and handle card or bank transactions on our behalf. IT and hosting providers who supply and maintain our booking systems, communication tools, and data storage infrastructure. Customer support or communication service providers who enable us to send service messages or notifications. Professional advisers such as accountants, auditors, or legal advisers where this is necessary to support our business and comply with legal obligations.

We do not sell your personal data to third parties. Where we are required by law, we may share information with public authorities or law enforcement, but only to the extent necessary and in accordance with the law.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or relying on other appropriate safeguards permitted by data protection law.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data under the UK GDPR, subject to certain limitations and exemptions. These rights include:

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you. Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you. Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal reason for us to keep it. Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or dealing with an objection. Right to data portability: For certain data that you have provided to us, you may have the right to request that we provide it in a structured, commonly used and machine-readable format, or that it be transmitted directly to another controller where technically feasible. Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing. Rights related to consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details set out on our website or in our standard customer communications. We may need to verify your identity before responding to your request, particularly where the request involves access to personal data.

We aim to respond to all valid requests within one month, although this may be extended by a further two months where the request is complex or we receive multiple requests. If we do extend the response period, we will let you know and explain why.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and regular review of our security practices.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are also responsible for taking reasonable steps to protect your own data, such as keeping any reference numbers confidential and notifying us promptly of any suspected misuse of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated version is made available through our usual communication channels.

Your continued use of Man with Van Streatham services after any changes to this Privacy Policy have been communicated will be taken as your acknowledgement of the updated terms.