Terms and Conditions

Man with Van Streatham Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Streatham provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Services means removal, transport, loading, unloading, packing or related services provided by us, including man and van services within our service area.

1.2 Vehicle means any vehicle or van used by us to provide the Services.

1.3 Goods means any items, property or belongings which you request us to move, transport, pack, store or otherwise handle.

1.4 We, us, our means the operator of Man with Van Streatham providing the Services.

1.5 You, your means the customer, individual or business who books or uses the Services.

1.6 Service area means the primary operational area in and around Streatham and surrounding districts where we regularly provide removal and man and van services.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers. This may include collection, transport and delivery of Goods within our service area, and by agreement, to and from other locations.

2.2 Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture or fixtures, or activities requiring specialist skills or certification.

2.3 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe, excessively heavy, prohibited by law, inadequately packed, or may cause damage to the Vehicle, premises or other Goods.

3. Booking Process

3.1 Bookings can be made by contacting us with details of the required Service, including collection and delivery addresses, access details, approximate inventory of Goods, and preferred date and time.

3.2 Any quotation we provide is based on the information supplied by you at the time of enquiry. Quotations are not binding if the information given is incomplete or inaccurate, or if the scope of work changes.

3.3 We may conduct a verbal or visual assessment of the work, including access, parking and likely duration. Based on this assessment, we will confirm whether the job is charged on an hourly rate or as a fixed price.

3.4 A booking is only confirmed when we have accepted your request for Services and you have accepted our quotation or rate, and, where applicable, paid any required deposit.

3.5 You are responsible for ensuring that all details provided at the time of booking are accurate, including addresses, dates, times, access restrictions, and the nature and quantity of Goods.

4. Access, Parking and Your Responsibilities

4.1 You must ensure that we have suitable access to both collection and delivery addresses, including safe and legal parking for the Vehicle for the duration of the job.

4.2 Any parking charges, permits or penalties incurred as a direct result of providing the Services, where you have not arranged suitable parking, will be payable by you in addition to our charges.

4.3 You must be present, or ensure that an authorised representative is present, during collection and delivery to direct our team and to check that all required Goods have been moved.

4.4 You are responsible for securing or removing any fixtures or fittings that may obstruct the removal, and for protecting floors, walls and other surfaces if you consider this necessary. We will take reasonable care but cannot accept liability for damage resulting from inadequate preparation of the premises.

4.5 You must ensure that all Goods are safely packed, labelled and ready to be moved, unless we have agreed to provide packing services.

5. Payment Terms

5.1 Our charges may be based on an hourly rate or a fixed price quotation, as confirmed at the time of booking. Additional charges may apply for waiting time, extra labour, additional stops or services not originally agreed.

5.2 Unless otherwise agreed, payment is due immediately upon completion of the job. For longer or larger moves, we may require part payment or full payment in advance.

5.3 We accept payment by commonly used methods as specified at the time of booking. We do not accept payment by methods not expressly offered.

5.4 If payment is not made when due, we reserve the right to charge reasonable administration fees and, where permitted by law, interest on overdue amounts until payment is received in full.

5.5 Where we have agreed account terms with business customers, payment shall be made within the period specified on the invoice. Failure to pay within that period may result in suspension of Services.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.

6.2 For cancellations received more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.

6.3 For cancellations received less than 48 hours before the scheduled start time, we reserve the right to retain any deposit paid and to charge a reasonable cancellation fee reflecting the slot reserved and any costs incurred.

6.4 If you significantly amend the scope of the job, including changes to addresses, access, inventory, or timing, we may revise our quotation or charges, or decline to proceed if the new requirements cannot be accommodated.

6.5 We will use reasonable efforts to meet agreed dates and times, but these are not guaranteed. In the event of delays outside our control, including traffic, weather, accidents, or vehicle breakdown, we shall not be liable for any resulting loss, but will keep you informed and complete the job as soon as reasonably possible.

7. Your Goods and Excluded Items

7.1 You warrant that you are the owner of the Goods or have the full authority of the owner to enter into this agreement in respect of the Goods.

7.2 Unless previously agreed in writing, we will not move or handle the following excluded items: hazardous materials, flammable or explosive substances, illegal items, cash, jewellery, precious metals or stones, valuable documents, perishable goods, live animals or plants, or any item requiring special licences or conditions.

7.3 We recommend that you personally transport important documents, keys, valuables and items of sentimental value, as our liability for such items is limited as set out in these Terms and Conditions.

8. Packing and Protection

8.1 Where you pack the Goods yourself, you are responsible for ensuring that they are packed safely and securely in suitable containers. We will not be liable for damage arising from inadequate or improper packing by you.

8.2 If we agree to provide packing services, we will exercise reasonable care and use materials we consider suitable. However, we cannot guarantee that minor scuffs or cosmetic marks will not occur in the normal course of a move.

8.3 Fragile items must be clearly labelled as fragile. If you fail to do so, our liability for any damage to such items may be reduced or excluded.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, shall be limited as set out in this section.

9.2 We shall not be liable for any loss or damage arising from your failure to adequately pack, secure or protect Goods, or to prepare the premises, or from your failure to comply with these Terms and Conditions.

9.3 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of use, or loss of opportunity, arising out of or in connection with the Services.

9.4 Our total liability for any claim or series of related claims arising from a single job shall not exceed a reasonable limit proportionate to the charges paid or payable for that job, unless otherwise required by law.

9.5 You must inspect the Goods and premises as soon as possible after completion of the job. Any visible loss or damage must be reported to us at the time of completion or within a reasonable period thereafter. We may request evidence, including photographs and a description of the issue.

9.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Delays, Waiting Time and Failed Access

10.1 If we are unable to start or continue the job at the agreed time due to issues beyond our control, including but not limited to no access to the property, waiting for keys, or delays caused by third parties, we may charge waiting time at our standard hourly rate.

10.2 If we attend the address at the agreed time and are unable to gain access or commence work due to your act or omission, we may treat this as a cancellation and charge a reasonable fee reflecting our time and costs.

11. Waste, Disposal and Environmental Regulations

11.1 We comply with relevant waste and environmental regulations. We are not a general waste collection service and will only remove items that we are legally permitted to transport and dispose of.

11.2 If you require disposal of unwanted items, this must be agreed in advance. Additional charges may apply for disposal, recycling or tip fees.

11.3 We will not remove or dispose of hazardous, clinical, chemical or controlled waste, including but not limited to asbestos, solvents, paint, gas bottles, oils, fuel, or any material classified as hazardous under applicable regulations.

11.4 You are responsible for confirming that items you ask us to dispose of are suitable for lawful disposal and do not breach any environmental or waste management regulations.

12. Insurance

12.1 We take reasonable care of your Goods during the move. You are strongly advised to maintain your own insurance cover for the full value of the Goods, as our liability is limited.

12.2 If you have existing home or business insurance, you should check whether it covers Goods in transit or while being moved by a removal service.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

13.2 We will investigate any complaint in good faith and may request further information or evidence. Where appropriate, we may offer a remedy such as a partial refund or contribution to repair costs, always subject to the liability limitations in these Terms and Conditions.

13.3 If a dispute cannot be resolved directly between us, either party may seek further advice or pursue any legal remedies available under the governing law.

14. Privacy and Data

14.1 We will collect and use your personal information only as necessary to manage bookings, provide the Services, take payment, and communicate with you.

14.2 We will take reasonable steps to keep your personal data secure and will not share it with unrelated third parties except where required by law or necessary to deliver the Services.

15. Changes to Terms and Conditions

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking.

15.2 Any significant changes will be published on our service literature or made available upon request. Continued use of our Services following such changes constitutes acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the Services of Man with Van Streatham, you confirm that you have read, understood and agree to these Terms and Conditions.